Frequently Asked Questions (FAQ)

 

This page applies to the online store Selenirto (hereinafter referred to as “we”) and provides answers to common questions about shopping and orders.

1. Do you deliver within the United Kingdom?

Yes, we currently offer delivery to addresses within the United Kingdom only.

2. How long does order processing take?

Orders are usually processed within 1–3 working days before dispatch.

3. How can I track my order?

After placing an order, you will receive confirmation with an order number.
You can check the order status on the order tracking page on our website.

4. Can I cancel my order?

Orders may be cancelled before they enter the shipping process.
If the order has already been shipped, please refer to the Return & Exchange Policy.

5. What should I do if there is an issue with my item?

If there is an issue with the item received, please contact us promptly with your order details so we can assist.

6. What payment methods are accepted?

We accept common credit card payments, including Visa and MasterCard.

7. How can I contact you?

If you have any other questions, please feel free to contact us using the contact details below.

Address: 7134 VILLAGE GREEN DR APT D, CHARLOTTE, NC 28215-5567, United States
Telephone: +1 (917) 569-2948
Email address: hello@selenirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)