Return and Exchange Policy

 

This Return & Exchange Policy applies to the online store Selenirto (hereinafter referred to as “we”) and explains the rules and procedures for returns, exchanges, and refunds.

1. Return & Exchange Period

• Returns or exchanges may be requested within 40 days from the date the order is received

• Requests submitted after this period will not be accepted

2. Eligible Conditions

Within the valid period, returns or exchanges may be requested under the following circumstances:

• The item has visible appearance issues

• The item has quality-related issues

• The item has noticeable odour or significant colour differences

• The received item does not match the order

• Returns or exchanges requested without a specific reason

3. Return Process

• Contact us via email or phone to submit a return request and provide:Order number, proof of payment, reason for return, and relevant photos or videos

• We will review the request and confirm the return arrangement using your contact details

• Please return the item to the following designated address and wait for confirmation of receipt: 7134 VILLAGE GREEN DR APT D, CHARLOTTE, NC 28215-5567, United States

• Upon receiving the item, we will inspect it

  • If the inspection is approved, a refund will be arranged

4. Exchange Process

• Contact us via email or phone to submit an exchange request and provide: Order number, proof of payment, reason for exchange, and relevant photos or videos

• We will review the request and confirm the exchange arrangement using your contact details

• Please return the item to the following designated address and wait for confirmation of receipt: 7134 VILLAGE GREEN DR APT D, CHARLOTTE, NC 28215-5567, United States

• Once inspection is approved, a replacement item will be dispatched within 1–3 working days

  • For delivery time details, please refer to the Shipping Policy

5. Refund Process

• Refund Method

  • Refunds will be issued to the original payment card used at checkout (Visa, MasterCard)

• Processing Time

  • Depending on the card issuer, refunds are expected to be credited within 1–3 working days

  • If the refund is not received within the expected timeframe, please contact us for assistance

6. Fee Rules and Return Label

• For the following situations, return or exchange shipping costs will be covered by us:

  • Appearance issues

  • Quality-related issues

  • Noticeable odour or significant colour differences

  • Item does not match the order

• Shipping costs resulting from returns or exchanges without a specific reason will be borne by you

• Each package includes a return label for convenient return handling

7. Responsibility Statement

• Returned items must be properly packaged and kept in reasonable condition

• Damage caused by improper packaging or personal handling may affect eligibility

• Items returned without prior confirmation may not be processed

8. Contact Us

If you have any questions regarding this Return & Exchange Policy or the specific procedures, please contact us using the contact details below.

Address: 7134 VILLAGE GREEN DR APT D, CHARLOTTE, NC 28215-5567, United States
Telephone: +1 (917) 569-2948
Email address: hello@selenirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)