Log in

Cart

Your cart is currently empty.

Continue shopping
Total
£0.00

Shipping Policy

 

This Shipping Policy applies to the online store Selenirto (hereinafter referred to as “we”) and explains order delivery, fees, timelines, and related responsibilities.

1. Delivery Coverage

  • Delivery is available within the United Kingdom only

  • Shipping services outside the United Kingdom are not supported

2. Order Processing & Cut-Off Time

  • Order processing hours are CET 9:00 – 18:00

  • Orders placed before 18:00 will begin processing on the same day

  • Orders placed after 18:00 will be processed from the next working day

  • Orders submitted on non-working days will be processed from the next working day

3. Processing Time

  • After order confirmation, processing typically takes 1–3 working days

  • Once processing is completed, the order will be prepared for dispatch

4. Shipping Fees

  • Orders with a total value of £69.99 or more (including £69.99) qualify for free shipping

  • Orders below £69.99 are subject to a flat shipping fee of £6.99

  • Shipping fees are clearly displayed at checkout

5. Taxes

  • Applicable taxes may be included in the order total, as shown at checkout

  • Taxes are calculated automatically based on the order details

  • By placing an order, you confirm acceptance of the final tax amount displayed

6. Estimated Delivery Time

  • After dispatch, the estimated delivery time is 5–10 working days

  • Actual delivery times may vary due to logistics arrangements or other uncontrollable factors

7. Shipping Carriers

We use commonly adopted delivery carriers within the United Kingdom, including but not limited to:

  • Royal Mail

  • DPD UK

  • Evri

  • Parcelforce

  • Yodel

8. Order Tracking

  • After an order is placed, you will receive a confirmation email containing the order number, payment details, and shipping information

  • You may visit the “Order Tracking” page on our website

  • Enter the email address or phone number used for the order along with the corresponding order number to check the order status

9. Responsibility Statement

  • Damaged or Lost Items

If visible damage or loss occurs during transit, please contact us promptly after receipt for assistance

  • Shipping Modifications and Cancellations

Once an order has entered processing or dispatch, modifications or cancellations may not be possible

  • Delivery Address Responsibility

Please ensure the delivery address provided is accurate and complete

Issues caused by incorrect or incomplete address information are the responsibility of the order holder

10. Receipt and Inspection

  • Please inspect the package upon delivery

  • If the outer packaging appears damaged or abnormal, it is recommended to note this at the time of receipt and retain relevant evidence

  • Signing for the package indicates the order has been delivered in normal condition

11. Contact Information

If you have any questions regarding shipping arrangements, fees, or order status, please contact us using the contact details below.

Address: 7134 VILLAGE GREEN DR APT D, CHARLOTTE, NC 28215-5567, United States
Telephone: +1 (917) 569-2948
Email address: hello@selenirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)