Order Cancellation Policy

 

This Order Cancellation Policy applies to the online store Selenirto (hereinafter referred to as “we”) and explains the conditions, procedures, and refund arrangements related to order cancellations.

1. Cancellation Conditions

• Orders not yet shipped within 48 hours after placement may be cancelled directly

• Orders placed more than 48 hours ago or already shipped cannot be cancelled

  • In such cases, please wait for delivery and then contact us to request a return and refund

  • For more details, please refer to the Return And Exchange Policy on our website

2. Cancellation Process

• Contact our customer support team via email or phone to request an order cancellation and provide:

  • Order number

  • Proof of payment and other required information

• We will review your request as soon as possible

  • If approved, we will notify you of the result promptly

  • The refund process will then be arranged accordingly

3. Refund Process

• Refund Method

  • Refunds will be returned to the bank card used for payment (Visa, MasterCard)

• Processing Time

  • Depending on the processing efficiency of the card issuer, refunds are expected to be credited within 1–3 working days

  • If the refund has not been received after the expected timeframe, please contact us for assistance

4. Contact Us

If you have any questions regarding this Order Cancellation Policy or the specific procedures, please feel free to contact us using the contact details below.

Address: 7134 VILLAGE GREEN DR APT D, CHARLOTTE, NC 28215-5567, United States
Telephone: +1 (917) 569-2948
Email address: hello@selenirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)