Terms of Service

 

This Service Policy applies to the online store Selenirto (hereinafter referred to as “we”) and explains website services, order processing rules, and related rights and obligations.

1. Introduction and Scope of Application

• This policy applies to all users who access, browse, or place orders through our website

• By using this website or submitting an order, you confirm that you have read and agreed to this Service Policy

• This policy applies to website content display, order processing, and related online service scenarios

2. User Accounts and Website Responsibility

• Users must ensure that all information provided when using the website is true, accurate, and complete

• We are responsible for maintaining normal website operation and providing basic service support

• In the event of temporary interruptions caused by uncontrollable factors, we will make reasonable efforts to restore service but are not responsible for indirect impacts

3. Products, Inventory, and Pricing Information

• Information displayed on the website is subject to the content shown on the relevant pages

• Inventory availability may change as orders are processed

• Product prices are based on the final amount shown on the checkout page at the time of order submission

• We reserve the right to make reasonable updates or adjustments to displayed information

4. Orders and Payment

• Submitting an order indicates confirmation of order details and related information

• Orders enter the processing stage only after successful payment

• We reserve the right to handle abnormal orders under reasonable circumstances

5. Shipping Policy

• Delivery Area

Delivery is currently available within the United Kingdom only

Shipping services outside the United Kingdom are not supported

• Shipping Fees

Orders with a total value of £69.99 or more (including £69.99) qualify for free shipping

Orders below £69.99 are subject to a flat shipping fee of £6.99

• Order Processing Time

Orders are typically processed within 1–3 working days

• Delivery Time

After dispatch, the estimated delivery time is 5–10 working days

• Shipping Carriers

We use commonly adopted delivery carriers within the United Kingdom, including but not limited to:

Royal Mail, DPD UK, Evri, Parcelforce, and Yodel

For more information about delivery times, coverage, and specific terms, please refer to the Shipping Policy page on our website.

6. Order Cancellation Policy

• Cancellation Conditions

Orders that have not been shipped may be cancelled within 48 hours after placement

Orders that have already been shipped or exceed 48 hours cannot be cancelled

• Processing Notes

Once a cancellation request is confirmed, related processing will follow the original payment method

Actual completion time may vary depending on payment provider processing

For more details, please refer to the Order Cancellation Policy page.

7. Return and Exchange Policy

• Eligibility

Returns or exchanges may be requested within 40 days from the date of receipt

Items must be unused, with original packaging intact, and in the same condition as received

• Request Process

Contact customer support and provide the order number and reason for return or exchange

Return the item as instructed; processing will be arranged after inspection

• Processing Notes

Where applicable, handling will follow the original payment method

Actual processing time may vary depending on payment provider procedures

For more details, please refer to the Return and Exchange Policy page.

8. Refund Policy

• Refund Process

Refunds will be arranged after eligibility is confirmed and review is completed

• Refund Method

Refunds will be issued to the bank card used for payment (Visa, MasterCard)

• Processing Time

Depending on the card issuer, refunds are expected to be credited within 1–3 working days

If the refund is not received within the expected timeframe, please contact us for assistance

9. Disputes and Applicable Law

• We comply with UK law, including GDPR

• In the event of a dispute, both parties should first attempt to resolve the matter through consultation

• We reserve the right to update this policy and will notify users of relevant changes on the website

10. Privacy and Data Protection

• We place importance on the security and protection of user information

• Personal information is used solely for order processing, customer support, and website-related services

• Specific details are governed by the privacy policy published on the website

11. Intellectual Property

• All text, images, and related content on the website are protected

• Unauthorized use is not permitted

12. Limitation of Liability

• To the extent permitted, we are not responsible for indirect or incidental losses

• Delays or interruptions caused by uncontrollable factors do not constitute grounds for liability

13. Modifications to the Service Policy

• We reserve the right to modify this Service Policy as required by operational needs

• Updated content will take effect once published on the website

14. Contact Information

If you have any questions regarding this Service Policy or order processing, please contact us using the contact details below.

Address: 7134 VILLAGE GREEN DR APT D, CHARLOTTE, NC 28215-5567, United States
Telephone: +1 (917) 569-2948
Email address: hello@selenirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)